Refund policy

At Vetra Powersports, customer satisfaction and product quality are our top priorities. Please read our refund and exchange policy carefully before making a purchase.

1. No Refunds Policy

   • We do not accept refunds once an order has been processed and shipped.

   • Customers are responsible for ensuring product specifications and compatibility before purchase.

2. Exchange Policy

   • Exchanges are offered only if the product is defective, damaged during shipping, or not functioning upon arrival.

   • To qualify for an exchange:

     • Customers must notify us within 7 days of delivery.

     • Proof of purchase and photographic/video evidence of the defect or damage must be provided.

3. Conditions Not Covered

   • Products that have been used, modified, or damaged after delivery are not eligible for exchange.

   • Damage caused by misuse, accidents, or unauthorized repairs is not covered.

4. Shipping Costs

   • Customers are responsible for return shipping fees unless the exchange is due to a defective or damaged product.

   • Vetra Powersports will cover the shipping costs for the replacement item if the exchange is approved.

For assistance, please contact us at support@vetrapowersports.com.